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86 Responses to Contact Us

  1. Kendra Blanchard April 8, 2014 at 11:44 pm #

    My phone does not work anymore. The battery does not hold a charge .what doi need to do?

    • DEBRA MAGGIOARNSBERGER September 21, 2019 at 2:11 am #

      mine too. what did u do?

    • Simone Hardison May 6, 2020 at 9:25 pm #

      Hi I haven’t received my free cell phone my application has been sent for a free gov. Phone

  2. Allisha May 16, 2014 at 7:28 pm #

    phone is broken. what is the process to get it replaced
    thank you

    • Admin June 10, 2014 at 5:20 am #

      Please contact your wireless provider and they should be able to help you.

      Good luck!

    • JOYCE SPENCER June 6, 2017 at 9:15 pm #

      I HAVE HAD MY PHONE FOR OVER A YEAR. THIS IS THE SECOND TIME IT HAS STOPPED WORKING. I DONT HAVE ANY IDEA WHATS GOING WITH IT . WHAT WILL IT COST TO BUY A REPLACEMENT PHONE. I NEED MY PHONE SO BADLY. CAN YOU HELP ME. IT HAS BEEN ABOUT 4 WEEKS. AND IS THERE ANY WAY I CAN GET MY PICTURES AND NUMBERS OFF OF IT.

      • JOYCE SPENCER June 7, 2017 at 12:52 am #

        can I just get a replacem,ent and what will it cost? I need my phone and if it is possible how can I recover all my pictures and phone numbers

        • rose person July 23, 2018 at 3:58 pm #

          I am Rose person How do I go about getting a new phone replace that is damage by Alcatel one touch
          assurance wireless.

        • J smith January 12, 2021 at 1:49 am #

          I cant remember my password to open my phone how do i get it to let me in my phone help

    • Gregory Derix June 19, 2020 at 4:44 pm #

      My free government phone is wearing out. It’s an old slider and now the buttons are starting to stop working. Can I get areplacement? I called my service, Assurance Wireless, and they told me to call Samsung. I don’t have their number, and I think I should call my government provider. One day I got a message that my minutes were renewed for another month AND I qualified for a new phone. But I was given no information about how to get it. Please help me. Thank you.
      -Gregory Derix.

      • Winifred lang March 2, 2021 at 5:57 pm #

        I received your change to Mobil and I would like to update my old flip phone due to aging can’t see to clearly.

  3. Cat July 29, 2014 at 7:04 pm #

    I’ve been trying to leave a comment on the safelink page you have here and every time I do the next page tells me to “Click back and type in the correct password. (Spam Free WordPress)” I have the correct password there. It was copied and pasted in. Is the comment section closed?

    • Admin July 30, 2014 at 1:05 pm #

      Hello Cat,
      I apologize for the problems you experienced. I have disabled Spam Free WordPress and will be relying on Akismet to keep all that pesky SPAM out of the comment section. If there is anything I can help you with, I would be happy to lend a hand.

      Warm regards,
      Fast Facts

  4. Mark s. wayne September 19, 2014 at 11:45 pm #

    phone to live rep. PLEASE!!!

  5. matt mullen September 26, 2014 at 9:51 pm #

    need a cell please mail me an application to 3115 willits rd phila pa 19114

  6. Karie Hammonds November 5, 2014 at 9:47 pm #

    I need t to buy more minutes I need a phone number I can cal

  7. David Collins November 17, 2014 at 4:25 pm #

    I have an android phone that the display went out and I need a replacement. I would also like to upgrade my service from the !.00 mth plan to the 10.00 mth plan. im in Shawnee, ok.74801. A message phone for me is
    my landlords phone 405-777-0320

  8. Karen Brooks November 17, 2014 at 6:37 pm #

    None of this about Safelink is true.
    I have had a Safelink phone since Nov. 2011. This year my phone was shut off because I would NOT buy additional minutes from Trac-fone. I filed a complaint with the FCC, but that did not help me get any minutes. I now have no phone with long distance calling.

    Did you know FCC filed a 4mil case again Tracfone, Inc. in 2013 because they were charging minutes for the Safelink.

    Safelink should be free. Karen Brooks

  9. Paul greene November 19, 2014 at 10:57 pm #

    The story you are reporting was removed because of fraud. Why are you still posting the story?

    Please remove immediately:

    http://www.fasts.org/cintex-wireless-fraud/

  10. Darlene Brown December 7, 2014 at 8:42 pm #

    I was told to go to your email and request the change of address form. The email did not get through please send me a snail mail form. or try again to send via my email. thank you I need it as soon as possible. thank you.

    • Admin December 21, 2014 at 5:08 pm #

      Dear Darlene,
      Please contact your cell phone provider’s website to determine what their customer service’s email address is. This website is unaffiliated with any free government cell phone provider and as such does not provide customer service.

      Best of luck,
      Admin

    • Barbara January 12, 2016 at 8:46 pm #

      got mine, did what it said to do. All it does is come on and off repeatedly. i found this site to contact them http://www.qlinkproducts.com/Scripts/contactUs.asp

      • Admin January 14, 2016 at 12:18 pm #

        Dear Barbara,
        I am sorry to hear about the problems you are experiencing. Please contact technical support at Qlink Wireless and they will be able to assist you.

        Warm regards,
        Robert

        • vicki newton April 21, 2016 at 12:21 am #

          Am with Qlink. When fone startrd messaging up, was told They’d send replacement but charged $25 fee. Phone had no sd or mem card. Told then I would rrturn phone, didnt Want to Pay 25 for that. They assured me many times that would be dices at no cost to me. I Said it kept saying I need SD card. QL reassured me I wouldnt have to buy.

          • vicki newton April 21, 2016 at 2:01 am #

            ….cont from above. After months They inform me I do have to buy. Now I’m out $45 and stuck with this lying company.Aldo, if u need more time They sell it at their especial low rate of 5cents a minute. Thats Q Link wireless .They lie and cheat and dont deny it bit dont apogize either!

  11. lorenzo sambolin January 10, 2015 at 5:35 pm #

    mi cel esta bloqueado no se el numero se bloqueo por error ,como lo areglo

  12. robert callipare February 7, 2015 at 7:12 pm #

    i have tried for over 3 months trying to get a phone. i responded to the information you needed. please let me know why havnt recieved the phone thank you 12193242550

  13. Lisa February 26, 2015 at 9:20 pm #

    Just checking on status of my tracphone. Its been a couple weeks already..

  14. Dannetterae Thomas April 21, 2015 at 12:39 am #

    im having problems with my service

    • Barbara January 12, 2016 at 8:45 pm #

      got mine, did what it said to do. All it does is come on and off repeatedly. i found this site to contact them http://www.qlinkproducts.com/Scripts/contactUs.asp

      • vicki newton April 21, 2016 at 2:24 am #

        BƔrbara. I have qlink. I hate it. The only way I get to Talk to anyone is never pic that u are current Qlink. They send u in circles on the phone. Pick u Want to Subscribe and u hav to Talk to someone. When u get Human let then know u have Qlink but have to do it that way to get a Human. Good luck!

  15. Catherine November 21, 2015 at 6:04 pm #

    Is there a safelink representative in or around Dover Delaware? I am having difficulties understanding your customer service representatives. I have two phones which the representatives can not turn on.

    • Joel F. Patterson July 2, 2017 at 3:32 pm #

      Contact them on messenger. The coverage has changed in my area so I’m leaving Safe Link.

  16. Tonia December 7, 2015 at 4:36 am #

    What is the number to cancel my service I have been trying to find it but I can’t someone please help me

  17. Shelley December 15, 2015 at 6:40 pm #

    I don’t think this group exists anymore, though the site is still live. I attempted to email admin@fasts.org and got a delivery failure, and I see there’s been no response to this comment section since 2014.

  18. LADONNA February 27, 2016 at 6:51 am #

    1140 ROCK RIDGE ROAD
    BRANDENBURG KY.40108 15O23898750 THANKYOU

  19. gordon buck March 9, 2016 at 1:27 am #

    what is wrong with you peolple!!!!!!!!!!!!! I lstenedto your massivre diatribe more complicted than obma care. You mut be stupid to think tht nyone coul listen to sall that crap never mind undestnd it!!
    no where can i find or did yu mention HOW TO APPLY!!!!!!!!!!!!!!!!!
    No forms in sight.
    All carriers directed me to this same crap- word for word.
    do us seniors a real service and cut out all the BS

  20. LADONNABRUCE REDNOURLEE March 21, 2016 at 12:27 pm #

    114O ROCK RIDGE ROAD
    BRANDENBURGKY.4O1O8 15O2)389875O THANK YOU

  21. vicki newton April 21, 2016 at 12:28 am #

    Am with Qlink. When fone startrd messaging up, was told They’d send replacement but charged $25 fee. Phone had no sd or mem card. Told then I would rrturn phone, didnt Want to Pay 25 for that. They assured me many times that would be dices at no cost to me. I Said it kept saying I need SD card. QL reassured me I wouldnt have to buy.

  22. vicki newton April 21, 2016 at 2:28 am #

    BƔrbara. I have qlink. I hate it. The only way I get to Talk to anyone is never pic that u are current Qlink. They send u in circles on the phone. Pick u Want to Subscribe and u hav to Talk to someone. When u get Human let then know u have Qlink but have to do it that way to get a Human. Good luck!

  23. Lisa Patterson May 21, 2016 at 6:19 pm #

    unlock pin the screen say Input sim1 PUK how to get it off so i can make calls

  24. Judy Hicks August 2, 2016 at 3:39 pm #

    I reported that my phone was missing. You sent me a replacement phone. Then my missing phone was found. Both phones are still activated. Can you shut off one of the two phones?

  25. Judy Hicks August 2, 2016 at 3:43 pm #

    I reported a missing phone and a replacement phone was sent to me. Then I found my missing phone. Both phones are still active. Please turn off one of them.

  26. michaelpalmer August 23, 2016 at 5:00 am #

    hi i michaelpalmer i applied yesterday how long it will take to get my phone.

  27. Jennifer Brower September 21, 2016 at 11:17 pm #

    My phone is broke. How do I get a replacement phone with safelink? –
    My # is 386-867-7682.

  28. Bobby September 30, 2016 at 1:43 pm #

    I would like to know how to become a distributor for your company

  29. laura mason October 3, 2016 at 9:39 pm #

    I need to buy a new phone mine is cracked and I forgot my password to messages how do I reset for new pass word.

  30. DANIEL Sievers October 19, 2016 at 8:43 pm #

    Ned a phone my was stolen. Cod 042251 phone number 8502523145. Address is 1725 A Avenue apt 123. Douglas,az 85607 thanks

  31. Ron McCary October 31, 2016 at 4:09 pm #

    Please answer this one question for me. I now have Assurance wireless. I want to apply for Safelink. My question is to I need to cancel my service with Assurance Wireless before I apply for the government Safelink service???
    Thanks for your help.

  32. lester butts November 1, 2016 at 1:57 pm #

    I apply for a. Free phone. I have not. Got my phone yet. You said it was comming. But. I dont. Get. It.

  33. Scotty November 17, 2016 at 7:29 pm #

    I would like to email information that is required to obtain a phone

  34. paul greene November 23, 2016 at 4:46 pm #

    Why isn’t anybody responding to me.

  35. Lolita Ramsey December 25, 2016 at 2:11 pm #

    Hello, my name is Lolita Ramsey and I dropped my phone in the water, but what I wanted to kniow is can I transfer my number to another phone? I had to send the phone in twice already, due to problems with the phone. And Tech support was great with fixing the problem. And I’m very satisfied with the service and with them handling the problems I had with the phone. But now I am in dire need of a phone because I have a small child who could incur problems, medically, or otherwise, at any given time. So, my guestion is? Can I just transfer the number to another phone and give your reps the information off the phone to register it?

    Thank You , Lolita Ramsey
    832-483-1702

    • Lolita Ramsey December 25, 2016 at 2:13 pm #

      I need to transfer my number to another phone, please get back in touch with me as soon as possible

  36. Aimee Anspach February 8, 2017 at 3:37 am #

    My phone does not work anymore and want to know how I can get a free iphone 5s or 5se and how I can switch my service to it please online says I can get an iphone with you guys for free please send me one BC I cannot use my phone

  37. Lydia Sharp February 12, 2017 at 8:03 pm #

    Every time I fill out the form it says my name dob and social security don’t match and I have no phone to call and figure out why..is there anyone that I can email to help me figure this out??

  38. Deborah A Ganzert March 10, 2017 at 5:08 pm #

    I have Assurance service. I have a Kyocera S1300 and I would like to know if I can get an upgrade phone. Please respond to my email: lnglegz@verizon.net. Thank you.

  39. Caryn Abbott March 21, 2017 at 11:53 pm #

    My phone is not working and it mixes my contacts names with different numbers, do not get some calls or messages and battery life is low per a pc message. Please advise I don’t know what to do or who to call. Thank you in advance.

  40. Alton Thomas April 19, 2017 at 8:05 pm #

    I have been receiving free minutes every month for approximately 3 years. today, a day before my minutes are usually added to my phone, I received a text message saying it is time for me to pay for my 911 service in Kentucky. I have never had to pay for anything with this phone I qualified for, so why am I now getting this message? Do I need to try & reply to it? I got on a computer & tried looking the site up online for that link supplied in the message that I am supposed to click on to arrange payment. The site makes no sense to me and it appears I have to have an account to do anything on there.
    Is this a scam, someone hoping I have a smart phone and would use it to contact them, then they have my info, or is this a legit thing?
    The link they supplied is http://msg4u.us/K8UgB

  41. Vickie Bly May 3, 2017 at 7:58 pm #

    Thank You for taking the time to serve me..

  42. Andy McCabe May 12, 2017 at 2:05 am #

    Trying to resert my phone 614-695-7948 Can not get thur to very my phone E mail kidney2us@yahoo.com

  43. Dawson May 17, 2017 at 10:59 pm #

    I need help getting a phone

  44. Gail Setzer June 18, 2017 at 8:43 pm #

    my phone is broken can it be replaced

  45. Souksavanh Phommasenh September 9, 2017 at 7:38 am #

    emergercy use i need help getting one

  46. rosemarie mcdowell September 24, 2017 at 7:13 pm #

    what kind of phone do you get with your government free service. is it a smart phone or not?

  47. randy joplin September 26, 2017 at 11:39 pm #

    I have lost my phone, I don’t know what to do ,ive called it hoping for some one to pick up,no luck.i don’t know how to turn it in as lost to get another phone.can someone please help me’its a Obama phone if that makes a difference.but I really need it.thank you to any one who can help.please send any information to reddog10joplin@yahoo.com. love ya aqll red

  48. Brenda Howard October 1, 2017 at 12:27 am #

    Lost my Obama cell phone and need a rplacement please–Thank you Brenda Howard

  49. Billy October 13, 2017 at 7:01 pm #

    My brain has recently stopped working correctly since I’ve started using a ‘smartphone’. I’ve contacted the service provider and they say they cannot help me. Please, I’m getting desperate and I’m in need of help. Can you please refer me to a doctor or does this sound corny to you. You shouldn’t be laughing at me because I’ve heard that after using these stupid smartphones after a few years that if you laugh too hard while using it your eyeballs will pop out. And the more you laugh the easier it will be to have them pop out when you’re laughing extra hard. Be careful, and take good care.

  50. renee cowie October 30, 2017 at 3:26 pm #

    I faxed info for Stephen Cowie for a free phone, (rscowie1127@yahoo.com) have not got a reply did you receive his info

  51. dorothy brandon December 8, 2017 at 5:27 pm #

    a need to talk with you about my oass code

  52. Gerald L Loth December 29, 2017 at 2:55 am #

    Recieved my phone,having trouble with calls.Can call out for 2 or 3 minutes,then goes blank,also having trouble talking,fades in and out.The phone is a ZTE N817.About ready to give up and try another phone .tThis one is worthless!

  53. Charles V. July 4, 2018 at 6:31 am #

    Hi,

    I would like to propose the link exchange deal with your website fasts.org, for mutual benefit in getting more traffic and improve search engine’s ranking, absolutely no money involve.

    We will link to you from our World News, Society, and Politics portal authority site – http://www.iwasthestate.com/, from its homepage’s sidebar. In return you will agree to do the same to link back to one of our of our Personal Injury websites based in Dallas, from your fasts.org’s homepage too (sidebar, footer, or anywhere on your homepage), with our brand name Personal Injuries Legal.

    If you are interested, kindly reply to this email.

    Thank you,
    Charles

  54. Charles V. July 12, 2018 at 9:37 am #

    Hi,

    I would like to propose the link exchange deal with your website fasts.org, for mutual benefit in getting more traffic and improve search engine’s ranking, absolutely no money involve.

    We will link to you from our World and Politics News Authority Site – http://www.iwasthestate.com/, from its homepage’s sidebar. In return you will agree to do the same to link back to one of our of our Personal Injury website based in Dallas, Texas, from your fasts.org’s homepage too (sidebar, footer, or anywhere on your homepage), with our brand name Personal Injuries Legal.

    If you are interested, kindly reply to this email.

    Thank you,
    Charles

  55. Nathan Hoffman September 18, 2018 at 5:13 am #

    Hello Lolita,

    My name is Nathan Hoffman and Iā€™m the Partnerships-Manager at FindMediaPartners.com.

    We would like to advertise some of our clients on your blog.

    Can you please let me know which Advertising options you offer ?

    Thanks in advance for the Details !

    kindest regards,

    Nathan Hoffman
    Partnerships Manager
    FindMediaPartners.com

  56. kisha goodwin October 10, 2018 at 5:44 pm #

    Not sure where to start, my uncle was issued a government phone in Denver Colorado i have the original # he was issued then he called july 2nd and said he had been beaten and was at the library ! since then a person that spoke spanish was answering his phone and informed us to stop calling this phone and changed the # ! a letter was sent to his son claiming he was in the hospital we have contacted the Denver police dept and filed a missing persons report, the letter did not come from my uncle he recieves SSI and we are just terrified something has happened to him and i didnt know where to start so his phone was the only thing i have to go on ! if u could help me at all im sure his phone is government issued phone. anything would be great

  57. Patrice December 5, 2018 at 4:48 am #

    My phone is no longer holding a charge, can I get a new battery?

  58. Arnold Olds December 5, 2018 at 3:39 pm #

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  59. Chris Goodman December 31, 2018 at 7:35 pm #

    The booklet I have says centex and standupwireless. I called Standup for my info. and they couldn’t find me in their system. Can I be found in yours? 626-232-8303 –

  60. Katharina Burrows July 15, 2019 at 7:27 pm #

    For less than $50 per month I can get tons of people who are ready to buy to visit your site. Interested in how this works? Reply here for details: morevisitors4you@gmail.com

  61. Welcome Rachelle Keckler Sun July 23, 2019 at 9:04 pm #

    I was given a cell phone from assurance wireless and while I was asleep, it was removed, how would I go about getting a replacement phone, need a phone or I would not look for one.

  62. james September 26, 2019 at 1:34 am #

    i have a phone and get service from budget mobile but when i call the 888 # i cant get connected my screen is cracked i lost the back because clips broke my battery wont keep a charge and now my speaker wont let phone ring or vibrate how can i get a replacement

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  64. steve lundquist November 4, 2021 at 11:07 am #

    replace my phone

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