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Safelink Wireless

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The Safelink Wireless Free Cell Phone Program

If you reached our Safelink Wireless page from a search, we recommend first reading our free government cell phone main page for helpful general information before reading this article.

Safelink Wireless service is run by TracFone Wireless, Inc., a  well known name that is trusted all over. Thanks to the government’s Lifeline Assistance Program, they now offer FREE cell phones and FREE monthly minutes to any household that qualifies. Keep reading to learn more.  Eligible Safelink Wireless applicants receive a free cell phone and up to 250 free cell phone minutes a month.

Also, if you refer a friend to Safelink Wireless, you can get even MORE FREE MINUTES. Below, we will have some additional information on how you can add other features and more minutes or texts to your plan for a low monthly fee if you want.

A Free Cell Phone From Safelink Wireless

While some are saying the recession is over, tell that to all the people who are still out of work, underemployed or just trying to survive from day to day. The government started the Lifeline Assistance Program to help people in need, making sure they had a home phone.

Now, the Lifeline program also covers cell phones. You can only get one or the other, but as you might imagine, a lot of people are going with the free monthly cell phone and minutes over a landline phone. If you have wanted a cell phone but didn’t think you could afford it, now is the time to look into this great program.

We are next going to go over some of the basic eligibility requirements you need to meet to get your free phone. The exact specifics are going to vary from state to state, but we have an overview of what you need to know to find out if you can get a free Safelink Wireless cell phone with free minutes included. You can also look at our list of states for Safelink Wireless.

Qualifying For Safelink Service

The exact requirements to be eligible for free cell phone service from Safelink Wireless are going to vary depending on where you live. Each state has slightly different eligibility requirements for the national Lifeline Assistance program that offers free or discounted cell phones and service to people in need.

We can still give you a little information so that you can determine if you might be eligible. In general, if you already get help from a government assistance program program every month then you most likely qualify for the Safelink Wireless program.  In addition, in some states you can also qualify under income guidelines.  Each state is free to set its maximum allowable income guidelines.  However, all states require applicants qualifying under income guidelines to have a maximum household income at or below 100-150% of the Federal Poverty Guidelines.  The majority of states that allow applicants to qualify under income guidelines set the maximum allowable total family income at 135% of the Federal Poverty Guidelines.  We have provided these values in the table below for your convenience

135% of the Federal Poverty Guidelines

Size of Family
Annual Income
1 $14,702
2 $19,859
3 $25,016
4 $30,173
5 $35,330
6 $40,487
7 $45,644
8 $50,801
For each Additional Person, Add $5,157

To learn what the exact requirements for Safelink Wireless eligibility is in your state of residence, please visit our list of participating states.

In most states you will have to prove your eligibility by submitting documentation that you receive government assistance, but this is easy to do during the application process. In no time at all, you will be able to find out for sure if you can get your free government cell phone if the Lifeline program is available in your state.

Additional Safelink Wireless Plans

Safelink WirelessIf the 250 FREE minutes that you get every month are not enough, Safelink Wireless has you covered. It is possible to add minutes to your plan at your own expense. These are above and beyond the free minutes that you get every month.

The exact cost of adding minutes to your Safelink Wireless free cell phone will vary depending on where you live. You should check their website in order to learn more about adding minutes or other features to your free phone.

State Availability

Here is a list of the states where you can get a Safelink Wireless free cell phone if you qualify. Click through on your state to see about the exact requirements for where you live.

If your state is NOT listed above, be sure to check back as Safelink is expanding all the time and they may be available in your state in the future.  In the meantime, you may want to check with another major service provider in the Lifelink program or one of the many regional service providers. The quickest way is to look at our list of eligibility by states.

Contact Safelink Wireless

Phone Numbers:
For Enrollment and Plan Changes Support: 1-800-Safelink
For Technical Support ONLY: 1-800-378-1684


SafeLink Wireless
Attention: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178

Or by Email by visiting here.

Hours of Operation
Monday through Saturday, 8:00 A.M to 10:00 PM, EST
Sunday, 8:00 AM to 7 PM, EST

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51 Responses to Safelink Wireless

  1. Marian Wirman November 1, 2013 at 4:50 am #

    My phone does not work. I can not turn it on or charge it. I did make calls this month. I tried to call regarding this, and only got recordings that were not responding to the number prompts and then after 25 minutes, it said to enter 555. But I can not turn it on. My phone number is xxxxxxxxx.
    My enrollment ID is xxxxxxx. Please help. Is there a phone number that I can call and talk to a real person and get some help?

  2. Grace Mosher November 1, 2013 at 7:20 pm #

    My safelink track phone number is xxxxxxxxxxx. I enrolled for plan 2 (125 Minutes w/carry over time) and I wish to remain with this plan. However on November 1, 2013 they added 250 minutes and I have not been able to reach a person (ONLY MACHINES). How do I correct this error.

    Either E-mail me or call my Land line number xxxxxx.

    /s/ Grace Mosher

  3. D Cone November 6, 2013 at 8:12 pm #

    Would love to have a phone but can not afford it

  4. D Cone November 6, 2013 at 8:16 pm #

    Hope I can get a phone

    • tieshiamobley November 12, 2013 at 5:49 pm #

      I need a phone so I’m trying to apply and having some time doing it

  5. Kara Morris November 13, 2013 at 10:07 pm #

    I get foodstamps can I apply for a phone

    • art December 29, 2014 at 8:33 am #


  6. j wondering June 5, 2014 at 2:09 pm #

    I have had one, am disabled on foodstamps, on a limited income and wonder am i elegabe for when i get a replacement for this old phone that has atcually outlived its use suprizingly, normally i end up with a new one every 2 yrs this one is more like 3 and 1/2 yrs used and carefully cared for… would i be able to take advantage of the 500 for 3 months before returning to the no roll over plan they offer of 250 min. and are these 500 min roll over or expering each moth when min get recharged?

    • Admin June 10, 2014 at 5:20 am #

      Hello J. Wondering,
      I believe the 500 minute special is for new customers. If you are a new customer you would qualify for the bonus time.

  7. BBoop June 14, 2014 at 12:48 am #

    Yes, I have been seeing the new ads for safe-link and I think the new customers are getting a screaming deal. 1000 texts would certainly help my 250 min plan…which does not roll over to the next month.. But the 500 minutes really torqued my jaw. I don’t know if that is just the introductory deal or forever. I do know it would not hurt my feelings in the least if Safelink gave me an upgrade or lets call it an appreciation gift for long time service customers that included 500 minutes a month, I don’s care if they wouldn.t roll over to the next month, or 1000 texts a month that didn’t deduct from my minutes.

    • Admin June 18, 2014 at 5:19 pm #

      Hello BBoop,
      I know exactly how you feel! If it is any conciliation, the 500 min/month deal is a limited to the first three months of a new customer’s service plan and expires September 14, 2014. We wrote more about this offer here. I think now would be a great time to refer friends to Safelink’s program and take advantage of their refer a friend system (so, both you and your referred friends can benefit).

      Best of luck,

  8. Chris Lee July 8, 2014 at 4:30 pm #

    I have applied for dissability and waiting for answer on food stamps.i am currently not working and have 0 income,so I was wondering if I qualify for the free cell phone program?

    • Admin July 8, 2014 at 4:38 pm #

      Hello Chris,
      Thanks for leaving us a message. Once you have been approved for disability or Food Stamps you will qualify for Safelink Wireless service (assuming that no one else in your household currently uses phone service subsidized by the Lifeline Assistance program and you are applying from a residential address). And depending what state you currently reside in, you could qualify under income eligibility criteria (assuming that it is offered in your state residence). If you can qualify for Safelink Wireless service under income eligibility criteria, you may be able to apply right away. Please check out your state’s application requirements on this website or visit Safelink Wireless to see if you qualify.

      It would appear that you are from Texas. If that is the case, please visit our Texas eligibility page here: http://www.fasts.org/by-state/texas-government-cell-phone-providers/

      If you are from the Texas, we have some good news for you: Not only is income eligibility available in Texas, but you can choose from several carriers. At the moment, Safelink Wireless offers the most generous plan.

      Best of luck,
      Fast Facts

  9. Diane August 3, 2014 at 1:46 pm #

    I just recieved my phone, I can recieve and make calls but text will not work? What should I do return the phone and wait for a different one? Am I missing a step when I am activing my phone? Anyone having the same problems?

    • Admin August 3, 2014 at 1:52 pm #

      Dear Diane,
      I am sorry to hear about the problems you are experiencing with your phone. To the best of my knowledge, I am not aware of any additional steps that need to be taken in order to send and receive text messages. Your best bet is to contact Safelink Wireless technical support and inquire into any special activation steps required or steps needed to exchange your cell phone.

      You can call technical support by calling: 1-800-378-1684 or by their electronic messaging system here: http://www.tracfone.com/contact.jsp?task=contact

      Best of luck,
      Fast Facts

  10. Omar Moreno March 1, 2015 at 10:56 pm #

    I live in New Mexico and I will be traveling to the DC New York area. My question is would I be able to make calls from DC New York area to New Mexico home town?

  11. Jennifer adams March 19, 2015 at 6:01 am #

    do you have service in rose hill va. 242 gate way dr.

  12. Jennifer adams March 19, 2015 at 6:02 am #


  13. peggy May 22, 2015 at 8:03 pm #

    I have a Verizon Samsung flip phone I can. Receive calls but have to call the persoback.I can dail out OK.Reach out wireless ,safe link screen is small I have eye problems can I get another type of phone

  14. Curtis June 1, 2015 at 2:01 pm #

    I have run out of min 2 days ago when do they add the minutes to your phone

  15. reverse phone lookup June 26, 2015 at 6:58 pm #

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  16. Renee' July 1, 2015 at 5:24 am #

    I was shopping in Wal-Mart and this guy at a booth asked if I would like a free cell phone and I said sure why not? So I gsve him the information needed to get a phone and my baby started crying because I was on the way to get water for her bottle, he told me I could get it and come right back and my phone would be ready so I did and when I got back it was all done except the phone was dead all he told me was when I got home to charge it then I use right away he alao gave me one of theie flyer with an enrollment id # and an 800# on it and said if I wanted a better phone to call the number and ask for a upgrade. So once I got it all charged up I tried to make a call n it wouldnt work and I thought it was the reception so I went by the window and tried again but I got nothing… I then realized that there was NO SIM card in the phone tried to call the number but no luck so what do I do now? I wanna kno what happens with my information if I dont have a sim card and if i am enrolled in this program for real how do I go about getting my phone a sim card??? This is way BOGUS!!!

  17. Toyaj July 3, 2015 at 2:48 pm #

    Dose safelink offer a unlimited plan if you purchase your own monthly packet like the other company

  18. Delford W. Colbert July 18, 2015 at 12:55 am #

    I need a replacement phone. Mine will not let me charge battery or let people hear me.

  19. SJBLSESS September 8, 2015 at 2:05 am #

    Bear in mind with this comment that we followed all the rules for applying for Safelink service. We are live at an an address with multuiple separate and distinct economic households. My family had to walk away from Safelink wireless. First, they never did send my son his phone and had him stuck in only approved status, not enrolled. We finally called them and they told him that he had to wait for another 30 days so they could correct their computer system. Then, my daughter tried to redeem her free minutes. She never got them. All they gave her were her text messages. She called and talked to them with my help–their excuse was that she had already used up her minutes for the month. Excuse us?? How could she use her minutes up when she never got them?? My husband tried to redeem his minutes. He started out with his 500 minutes. Made two phone calls totaling one minute each. Next morning he woke up to zero minutes left. He chatted with Safelink. Their excuse?? The same as what they told our daughter. Mind you, my husband is not a huge talker. 250 minutes is all he needs for a month. 500 is double what he needs. To say that he went through 500 minutes in less than 24 hours is so absurd it is ridiculous! My son finally cancelled his service with Safelinik becuase they were taking too long to send him his phone. My daughter ended her service with them to go to a prepaid service that she pays for out of her own pocket because of her disability and the long fight she was having with them. Now my husband is the next one to go. He doesn’t have the patience to fight with them. Way to go with keeping your customers, Safelink. And way to go helping people who are low income get and keep phone service. What a joke. We are still going to have to pay $30 a month out of our own pocket to have reliable service because none of the lifeline companies out there are worth anything. I have checked the alternatives to Safelink and they either don’t offer enough of what we need or they operate off Sprint and we don’t have good Sprint coverage in our area. Safelink was the best for cell service, but when they steal your minutes or they don’t send you your phone, then you still have no service and you are forced to pay for service. There is one cell phone company out there that is not associated with Lifeline but has extremely affordable rates and we are going to that company. At least we will be treated with respect!

  20. Ed December 21, 2015 at 12:26 am #

    Do we have a choice of a touch screen

    • Admin January 14, 2016 at 12:30 pm #

      Dear Ed,
      Safelink Wireless does not offer touch screen cell phones. However, Reachout Wireless offer paid upgrade cell phones with their service. Some of the upgrade cell phones offer touch screens.

      Have a great day,

  21. Cynthia January 16, 2016 at 1:37 am #

    I just applied for a phone. I’m from FL. Can I get the plan that has roll owner minutes?

  22. Kenneth E. Chace April 8, 2016 at 6:18 pm #

    enrollment ID 25900145 RE: letter 2/21/2016
    I v ery much need a phone… I have Dibetes and suffer many lows,,,

  23. Karen April 11, 2016 at 6:29 am #

    My phone is not working where do I go or call

  24. davidfoss June 23, 2016 at 8:35 pm #

    Where is my phone service. Budgetmobile sent me message that you are taking over my account though my phone is dead. I’m in great need to be connected somewhere?

  25. Tamatha A Lewis July 12, 2016 at 1:53 am #

    my cell locked up says sim blocked before that asked for puk code

  26. jose nunez July 15, 2016 at 12:07 am #

    i have phone whith budget mobile and they told me my account will continuo with safelink my phone is 323 840 4294

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  28. Richard Orr October 7, 2016 at 4:18 pm #

    I have a safe link for and it is the small one .. I can’t hardly see it even with glasses on. Can I get one with bigger numbers? My sister helped me get the one I have… She said you can call her at 217-823-2692 my ID# is14857823

  29. Chuck Bridges December 23, 2016 at 4:00 pm #

    I am disabled, receive SSD and am on Medicare so It does not seem as though I am eligible as I would need to have SSI or Medicaid ?

    • Geraldine Royer December 21, 2017 at 1:25 am #

      Do you receive food stamps? If you do. you should be eligible

  30. yvonne little December 26, 2016 at 2:17 am #

    have a good day.

  31. yvonne little December 26, 2016 at 2:18 am #

    have a nice day.

  32. NIKKI January 17, 2017 at 5:46 pm #

    I just got a safelink phone and they sent me a smart phone which I have a hard time using with my arthritis in my fingers, I was wanting to get a flip phone with bigger numbers. Can I go buy a trac phone at walmart and use for my safelink phone?

    • Pat February 14, 2018 at 5:03 pm #

      Yes you can transfer it to any tracphone

  33. betty dowling February 5, 2017 at 12:07 am #

    I have a safelink tracphone I am very happy with until an assurance carrier was needing customers I happened to be one of them. she said it wouldn’t affect my phone service but it did and now I cant get my service back or get anyone to talk to me on the phone. I don’t have the other phone because I cant have two of them so I gave it away. now I have no phone and cant afford minutes to put on it to make doctors appointments. what can I do?

  34. Michael S Best March 30, 2017 at 11:34 pm #

    I need a phone I just got out of prison in Sept and no one will give me a job. I also have touretes syndrom and and the medication I’m on keeps me lazy. I am on Medicaid blue Cross blue sheild I just need a phone a reliable one. Thank u

  35. Patricia April 20, 2017 at 10:10 pm #


  36. Denise Becerra August 1, 2017 at 8:16 pm #

    I am looking for a government phone service that gives out smart phones and offers good service cause I had gotten a phone from qlink and phone went out two weeks after I got it

  37. James Heemstra September 1, 2017 at 1:47 am #

    I applied for a cell phone 14 days ago and was told that I’d be receiving an envelope to send my information in
    and that the envelope would be here within 10 days – I’ve yet to receive it my ENROLLMENT NUMBER is
    35061867 – thank you in advance.
    James Heemstra at heemstra312@yahoo.com

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  39. Patricia Ray October 22, 2017 at 1:46 am #

    Do you offer Smartphones?? You Didn’t USED to Offer Them….That is Why I Ask?? I Do Not Want a Feature Phone.

  40. estella starnes November 20, 2017 at 5:50 pm #

    I WAS APPROVED FOR THE PHONE over a month ago and faxed my proof to safelink and still haven”t recieved my phone yet,, i got an envelope from them needing proof and i sent my copy without checking the id number and it went too missouri i think but my daughter applied for her phone and i might of sent my proof to the wrong place for her, i can”t get ahold of ahuman too find out any information. please leave me a message on my e-mail. my name is estella starnes and my id is 35484899.

  41. olga maria vega December 7, 2017 at 11:14 pm #

    leave California

  42. karen January 9, 2018 at 6:34 pm #

    I am not happy with safelink at all, my phone has been messed up since before Christmas, it is now January the 9 and I have talked to a lot of people at safelink about getting my phone up and working again. I have been put on hold and my call dropped, I get back on the phone and have to talk to a different person and have to answer the same question over and over again. Have tried to tell them that I need a new phone that something is wrong with mine, they sent me a new sims card and still that doesn’t work. How long do I have to keep going around and around in circles trying to get this phone up and working. The message that keeps coming up is “out of airtime”. Well I am out of patience. I would love to tell you what you can do with your safelink phone. very unsatisfied.

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