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Access Wireless

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The Access Wireless Program

If you reached our Access Wireless page from a search, we recommend first reading our free government cell phone main page for helpful general information before reading this article.

Access Wireless is a Lifeline Assistance program supported by the Universal Service Fund.  Income-eligible customers that qualify for Access Wireless service will receive a free mobile phone with a monthly allotment of airtime for one year.  Airtime may be used for making voice calls, text messaging or data access.  The Lifeline benefit provided by Access Wireless is restricted to one per household, as mandated by the Federal Communications Commission (FCC) and the Universal Service Administrative Company (USAC).

Generally speaking, Access Wireless customers receive 250 free voice minutes or text messages each month.  There are a few exceptions, based on state legislation.

Access Wireless offers its customers unique benefits not found with all Lifeline service providers.

  • Access Wireless customers can earn additional free airtime with the FREE MINUTES rewards program.  FREE MINUTES can be earned by using a Shopper’s or Loyalty Card in the Kroger Family of stores.  For every $100 spent in-store, a customer earns a reward.
  • Access Wireless customers have the ability to upgrade their handset for as little as $19.99.
  • Access Wireless customers can add airtime to their account if they need more than their monthly allotment of free airtime.
    • Add $10 and receive 150 voice minutes, unlimited text for 10 days and 100 MB of data
    • Add $25 and receive 300 voice minutes, unlimited text for 30 days and 500 MB of data
    • Add $50 and receive unlimited voice minutes, unlimited text for 30 days and 1 GB of data

Access WirelessAccess Wireless Eligibility

Lifeline service is available to eligible low-income consumers who have an income level that is at or below 135% of the Federal Poverty Guidelines or participate in one of the following assistance programs:

  • Federal Public Housing Assistance or Section 8
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Medicaid
  • National School Lunch Free Lunch Program
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)

Access Wireless Program Availability

Access Wireless has been approved to offer Lifeline service in over 30 states.  Service is currently available in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and West Virginia.

Please visit the Access Wireless website, www.accesswireless.com for more information and to search for service by zip code.

Retention of Service

In order to receive uninterrupted service, Access Wireless customers will need to:

  • Place a voice call or send a text message every 60 days
  • Maintain eligibility status based on enrollment in a qualifying program
  • Update records with change of address
  • Participate in an annual re-certification measure as required by the FCC


The FCC requires that at least once a year, beginning in 2012, consumers that receive free or discounted Lifeline service must re-certify:

  • That they remain eligible for Lifeline service, and;
  • That no one else in their household receive Lifeline service.

Access Wireless customers will be contacted annually by text message, mailed postcard or letter, email or telephone call for the re-certification process.  Failure to respond by the deadline indicated warrants termination of Lifeline service.

Access Wireless Contact Information:

Website:  www.accesswireless.com

Customer Care:  1-888-450-1838

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50 Responses to Access Wireless

  1. lost phone need new one November 8, 2013 at 5:23 pm #

    please look into my claim my pohone is lost my no. is 585 9395448
    please contact me at xxxxxxxxxx my address is now xxxxxxxxxxxxxxxxxxxx thank you very much-ilyas muhammad

    • Leslie aMiller April 21, 2016 at 9:41 pm #

      I have a lost cell phone and I,m trying to get a new one.

    • garcia sylvia June 16, 2016 at 4:57 am #

      my name is sylvia gaarcia i lost my sell phone and i try to call costumer servise no answer this is my number where you can call me 3234278157 i need a replacement phone thank you cN YOU TELL ME WHERE I CAN I BUY ONE MY PHONEWAS A COOL PAD I LIKE MY PHONE

    • Lacy R Beatty July 21, 2016 at 4:45 pm #

      My access wireless phone was stolen and I’m trying to get you guys to cancel the service and I need a replacement a.s.a.p. my contact number 910 670-0501

    • liza August 7, 2016 at 10:34 pm #

      Hey there you sign up in qlinkwireless. It’s free phone ok

    • barbara lamb February 1, 2017 at 6:19 pm #

      i tired to use my phone . it said to contact you my # is 313 563 3568

    • Anthony February 9, 2017 at 2:57 am #

      I’m Anthony Allison some stole me phone been trying to contact you guys customer service number doesn’t work I can be reached at 773-896-0552 contact me please

  2. aldine m lowery November 14, 2013 at 4:22 pm #

    my daughter naytonyah here at st frncis wjhere you issued me the phone pressed a button and blew my phone to pieces 630-781-3215 said she bought me the phone to do that to me can you tell me whats going on public safety 232 you made her a terrorist i need a replacement phone thats mines not hers and i own motorola i have my company phones they wont power up

  3. aldine m lowery November 14, 2013 at 4:24 pm #

    2715 w harrison you issued me the phone the shelter stop her usages of my services 630-781-3215

  4. mohamed abdelfatah December 11, 2013 at 1:34 am #


  5. Assurance Wireless December 16, 2013 at 11:44 am #

    I think it is an awesome service provided by Assurance Wireless company. Cell phone is the most important thing in our daily life. So, everyone need good service provider like as Assurance Wireless company.
    Thank You

    • Priscilla Bragg October 5, 2016 at 5:19 pm #

      My phone number is 919-278-8620 and my passcode is 1728 my will not keep a charger for date I receive it How can I get another phone I have been call the phone that was on the package ever day all I get is machine I need help with thia phone my email address is priscilla.bragg@drc-cil.org

  6. David Long August 8, 2014 at 12:50 pm #

    I have an access wireless Govt. phone. I recently had the number changed and now when I try to make voice calls, I get a recording saying either all circuits are busy, try again later or I am roaming and need a roaming access PIN or option to place a collect call. I cannot use the phone to contact customer service and when I try to seek assistance via the internet, the web site I am directed to only gives the option to check area availability or application status. Now my phone is useless to me. I suggest that people looking into cell phone service to do research first rather it be a paid service or Govt. lifeline. I do not recommend access wireless.

    • Admin August 16, 2014 at 2:21 am #

      Dear Mr. Long,
      Have you tried emailing Access Wireless customer or technical service concerning your issues?

      Best of luck,

      • Jill harrison May 8, 2016 at 12:30 am #

        can you tell me where the tents are on the street there in Colorado Springs do you have people that said at tents on the side of the road where you can sign up and get one in person?

      • Jill harrison May 8, 2016 at 12:33 am #

        hey do you guys put tents on the street or people can come up and get their phones is there a 10-person place to go get a Lifeline phone in Colorado Springs I’m wanting employment info to be a field agent please. Jill

  7. Antonio Guillen December 4, 2014 at 9:35 pm #

    How do I go about getting a new phone I misplaced mine?

    • Joe Moreno Jr. April 1, 2015 at 10:01 pm #

      I was told I could exchange my phone at Krogers, In Az. it is called Fry’s I have been there and they do not know what I am talking about. Is there a particular store that carries them/ or does it have to be a Krogers

  8. carl forte April 3, 2015 at 4:03 pm #

    i have my passcode and tried to reply back to you to receive my monthly free mins, what else I need to do? pls, tell me. I hv. another phone if I need to call the company?

    • carl forte April 3, 2015 at 4:08 pm #

      thanks, found out the problem, no need to send message to his email. thanks

  9. georgia powell May 7, 2015 at 4:34 pm #

    still having trouble with my phone you sent me for the one I lost the phone number is for the phone is (504) 708-3822 the model number is S1360 the DEC:268 435 462 508 519 553 I need your help to activate it

  10. bethlehem delrosario May 9, 2015 at 2:36 am #

    pls kindly cancel my account n pls confirm by sending me email ajcat0923@yahoo.com regards

  11. mostafa rostamzadeh July 31, 2015 at 8:53 pm #

    i got an android phone for free lifetime ,but i have problem for work wi th google and even take a picture. please advise me thank you.

  12. Ms Garrett August 29, 2015 at 7:51 am #

    Please give me a call about your employment opportunities

  13. Juanita December 6, 2015 at 12:29 am #

    My mother returned her defective phone and requested a new one on November 12,2015. RMA – 513-544-2602. She still has not received the new phone. What should she do next. She does not have access to another access wireless phone to call customer service. Her number is 843-864-1556

  14. crystal wolfe February 19, 2016 at 9:41 pm #

    i would like to get this cellphone how can i get it for free

    • liza August 7, 2016 at 10:37 pm #

      Hey there you sign up in a link wireless.com it’s free phone

      • liza August 7, 2016 at 10:38 pm #

        Hey there you sign up in a qlink
        wireless.com it’s free phone

  15. Sandra L Jones February 23, 2016 at 9:33 pm #

    Phone came with no how to manual.

  16. Tasha Smith March 21, 2016 at 3:28 am #

    I currently have qlink service and would like to change providers I want to change to access wireless. How can I do that?

  17. patricia thurmond March 27, 2016 at 1:35 am #

    my phone has stop working can not get it to come on what do I have to do can I return this phone and have a replacement phone also not able to make call my # 901-900- 0769 please help

  18. Yolanda Randolph April 13, 2016 at 7:48 pm #

    I need to reaply and get a new phone

    • Yolanda Randolph April 13, 2016 at 7:52 pm #

      Reaply and get a new phone you can reach me at 312-320-1050 thank you

      • Jill harrison May 8, 2016 at 12:27 am #

        can you tell me where the tents are on the street there in Colorado Springs do you have people that said at tents on the side of the road where you can sign up and get one in person?

  19. Anthony April 29, 2016 at 2:18 pm #

    My phone has stopped working. Howdo I go about getting another one.thanks

  20. Jill harrison May 8, 2016 at 12:27 am #

    Trying to find out about employment in Colorado Springs. do you guys have the tents on the side of the road where people can get Obama phones AKA Lifeline service? please let know.

    for the rest of you commenting on here if you have trouble with your service just Google the one 800 customer service number for the company and then call them on Monday they should be able to help you if you lost your phone you can call the company and they will send you out another one.


  21. Doug wooton May 22, 2016 at 7:00 am #

    I received a believe it was Coolio phone one of the smartphones a couple months back. The phone was stolen within a week do not even know the number to it. When I called I was told I had to wait 60 days to make a claim for replacement phone a rep on the streets gave me a number to call no longer have the number the only number I have doesn’t give option to even speak to anyone. I am for the most part homeless with a stroke condition and desperately need a phone cannot always depend on others for use of a phone especially for when it comes to my doctor’s or attorneys calls. If you could please tell me what I need to call I would greatly appreciate it. I check my email daily dougwooton@hotmail.com

  22. Elizabeth c Shelton June 8, 2016 at 7:14 pm #

    My free access wireless phone phone pass code 2078 was stolen and it needs to be shut down, in the meantime I don’t have a phone at all may I please get another coolpad. My address is 2109 Indiana ave. New Castle In,47362 I don’t have an email either I am disabled in very concerned for my health and without a phone I can’t even call 911 if I had to!!!! Thank You very much

    . sincerely
    . Elizabeth Shelton

  23. timothy June 11, 2016 at 4:57 pm #

    I have lost my phone. I need help to replace my phone. my address is 1345 park street, Clearwater, florida 33756. my telephone number is 813-619-1443.

  24. bruce June 23, 2016 at 7:49 pm #

    I need one

  25. Patricia Wigington July 1, 2016 at 5:22 pm #

    I have been trying to do the enrollment on-line. IT takes me to the pdf file and thats it, no prompt to upload documents. help!

  26. roger bates July 2, 2016 at 5:30 pm #

    I’m trying to add $10.00 dollar Phone card I purchased at Kroger No Apps. on Computer or add Airtime on Phone ??? I’m think Number is 865 483 – 6141 ??? But I can be Reached at 865 230 – 3725 Thanks Roger ???

  27. DENISE July 5, 2016 at 9:05 pm #


  28. rebecca peoples August 22, 2016 at 4:30 am #

    I have had access wireless out of Oklahoma..I no longer have it because you could never receive calls or text messages. My mom has access wireless and she has the same issue. She has sent them twenty dollars for a replacement phone thinking the phone was the issue and same thing. When u call her phone it goes strait to voice mail. I guess one dollar a month isn’t bad if you just need a phone to use it for an alarm clock and play games on. Acceswirelesucks.

  29. Priscilla Bragg October 5, 2016 at 5:20 pm #

    The I have do not work

  30. 78Consuelo December 29, 2016 at 6:03 am #

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  31. Dennis Peterson January 4, 2017 at 5:35 pm #

    I have problems with my phone cool pad your customer assistance number is a dead letter office.

  32. Jannie Kimber January 25, 2017 at 7:14 pm #

    I lost my phone and I’m trying to get a new one. Where can I purchase a phone from? My name is Jannie Kimber. My # is

  33. george harrison March 13, 2017 at 12:50 pm #

    I want a phone

  34. george harrison March 13, 2017 at 12:53 pm #

    how long to get a phone ?

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