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Your Free Government Cell Phones Authority!

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Your Free Government Cell Phones Authority!



The economy is still shaky and times are uncertain for many Americans.  Struggling families will be relived to hear that the US government will give you a free cell phone and up to 250 free cell phone minutes a month thanks to the Lifeline Assistance and Linked Up government mandated programs.

Here at Fast Facts, we have one goal: providing the most detailed information on the free government cell phone program.  Want to learn how to qualify for the program, if service is provided in your state, or what companies you can get a free cell phone from?
We answer all of these questions and give you the information you need to make an informed decision on which cell phone company to apply to.

On this website you will find comprehensive information on the four largest free cell phone carriers.  We also provide details on the best regional free cell phone providers. If you want to find out if free cell phone service is available in your state, we have a list of states where free cell phone service is available.

Before applying for service, we strongly recommend exploring our site to find out which free cell phone service will be the best for you.  We are also going to give you some background information about the program. We will also talk a little about how to qualify for service and the requirements you must meet in order to be eligible for a free government cell phone.  You may be surprised to find out YOU are eligible – even if you do not receive government assistance.



History of the Free Government Cell Phone Program

You may think it’s too good to be true when you hear that the government will pay for you to get a FREE cell phone and FREE monthly service, but it is true. Depending on where you live (we go into requirements state by state on this page), you can get a free phone and free minutes if you meet the eligibility requirements. For most people, this is not difficult at all.

Free Government Cell Phones

Are You Struggling to Make Ends Meet? Learn How Free Government Cell Phones Can Help You With Your Bills and Staying in Touch With Loved Ones.

In fact, if you are already receiving benefits from the government in one form or another (including food stamps or Medicare) you MAY be eligible for a free phone and free minutes every month. The program behind this miracle is called the Lifeline Assistance Program.

In January of 2012, the FCC Reformed and modernized the Lifeline Program for Low-Income Americans. While it first included only land line phones, the program now includes access to a free cell phone and free monthly minutes for those who qualify. This makes it easier than ever before for every American to have a chance to communicate.

At the current time, the Lifeline Assistance program is administered by the USAC – Universal Service Administrative Company. Previously, the Lifeline program was only available for landline phones. The effect of free phones has been dramatic. For example. the percentage of low-income households with phone service in 1985 was 80% when the Lifeline program first started. Since that time, the number has risen to 92%.

Leading Free Cell Phone Providers

Next, we have the four major cell phone service providers that participate in the Lifeline Assistance program.  Depending on which state you live in, you may have one or more choices available. Please note, however, that you cannot yet get a free government cell phone in all 50 states. To see the complete list of states where you can get one, click here for our listing of free cell phones by state.

Assurance Wireless

Assurance Wireless is a division of Virgin Mobile that was set-up to specifically deal with the Lifeline Assistance Program to give out free cell phones and monthly service to those who need it. Learn about Assurance Wireless

Reachout Wireless

Run by Nexus Communications, Inc as Reachout Wireless, this is a cell phone service that was created especially for low-income people who qualify for the Lifeline Assistance Program. Learn more about Reachout Wireless.

Budget Mobile Wireless

Budget Mobile is a wireless service that is specifically for the federal Lifeline program. Qualifying households can get a free phone and 250 FREE minutes per month. Learn more about Budget Mobile.

Safelink Wireless

A division of TracFone Wireless, Inc., Safelink Wireless offers a FREE cell phone and free monthly minutes to low-income households that meet the requirements. Learn more about Safelink Wireless.

Access Wireless

Access Wireless offers free government cell phones in over 25 states. Eligible applicants receive a free cell phone and up to 250 cell phone minutes a month. Learn about Access Wireless.

Free Government Cell Phones FAQ

We have collected a few of the commonly asked questions about free cell phones and have the answers listed below.

Why Free Cell Phones?

If you’re like most people, you’re probably wondering why any company would want to give away a free cell phone and monthly minutes. There is something in it for the companies that provide the phones and service. For each low-income person they have signed up, they receive $10 from the government per month. This basically covers the free minutes each month, with the companies paying for the actual cell phones and any advertising to get people signed up.

As you can see, it’s really a win-win situation for everyone involved, especially those who are struggling to make ends meet as the recession drags on and on. And if you find the 250 free minutes are not enough, you can usually add minutes at your own expense. This is something else the cell phone service providers are counting on to make money over the long run while still being able to help people who need it the most.

Is This the So Called Obama Phone?

No! There is a rumor or urban legend going around that Obama is giving away free cell phones in order to get votes. However, if you look, you will find that free government cell phones actually started with the Bush administration, not Obama’s!

What is the Free Phone Like?

This will depend on which service provider or company you go with, but in most cases these are not cheap or old phones. You may be able to get a new phone that is reliable, dependable and has great battery life.

What Happens if I Use all the Free Minutes?

If you use the free minutes you are allotted each month, you can simply wait until the next month for more free minutes, or you can use your own money to purchase additional minutes – usually at a special rate. This will depend, however, on which specific company you sign-up with for the Lifeline program.

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129 Responses to Your Free Government Cell Phones Authority!

  1. Toni Harvey November 5, 2013 at 10:22 pm #

    I’m enjpying the use of my phone but I’m not getting the service I was told. I can’t get to menu screen plus several other issues. I believe I may have gotten a bad phone. The only thing I can do is make a call sometimes. I’ve tried to phone you but I can never get an answer. Do I need to send the phone back in hopes of getting another? Can you please respond to me in some kind of way. Thank you.

    • Matt December 3, 2014 at 7:18 pm #

      Hi Toni. My name is Matt and I represent Budget Mobile. You’ve probably resolved this already, but if you’re a Budget Mobile customer you can get help by sending a note to this link: https://support.budgetmobile.com/account/dropboxes/20066123#/dropbox/tickets/new. If you’re not a Budget Mobile customer, but would like to switch to us, you can visit our website at http://www.budgetmobile.com

      • Jill harrison May 8, 2016 at 12:37 am #

        hey Matt can you tell me do you still work for them I’m wanting to get info on being a field agent in Colorado Springs don’t know what city you’re in on it confusing how this is set up hopefully you get this message let me know 480-823-4220

      • Alva Arrington November 14, 2016 at 4:56 pm #

        I have applied for a Government phone but having problems

      • Kathleen c Stickley August 15, 2020 at 11:03 pm #

        My phone broke can i get a replacement

        • Kathleen August 15, 2020 at 11:05 pm #

          My phone broke can i get a replacement

    • Jose April 8, 2016 at 8:48 pm #

      I don’t not that happen on my situation, I lost may cell phone, but when I tray to report this lost, selflink explain to me, that my service was cancel.
      That I doing to explain my case.

      Jose A Fernandez
      josepldny@hotmail.com

    • Sharon Wells July 29, 2019 at 6:09 pm #

      I had a free cell phone lifeline that I lost soon after activating. This was like three years ago, now, I’ve found it recently after moving! In fact, I paid extra for an upgrade.The company I was with seems to no longer be in existence.
      I don’t know if I need to use it, or get another.

      I can’t recall the number, having it only a short while. Can you help? Isn’t there a phone number where a real person sits somewhere where I can get answers to my questions?
      thank you in advance. Sharon

    • harold smith May 24, 2020 at 5:11 am #

      I have not received a phone ,I been approved but they keep saying they cant give me another phone BUT I NEVER RECEIVED IT IN THE MAIL and now that I really need one because of the covid19 to keep in touch with my kids and family ,I cant AND I lot my job, child support took everything….can u help with the phone because I never received it

    • Lisa W Bradshaw October 27, 2020 at 9:00 pm #

      I would like to know where Tony Pettigrew phone is we haven’t got it

    • Jeremy stafford December 21, 2021 at 9:22 pm #

      I haven’t received my free phone yet and the one I’m using is almost through. How do I get free phone? And I would like the best one for free. Do I get free tablet? What else am I missing out on with the emergency Broadband benefit. Hit me w itch the whole thing.

  2. Joey December 16, 2013 at 11:40 am #

    Its really hard to get service updates or new offerings of different service providers by visiting their sites individually and grab the right one. This site is a very easy answer to that. I loved it. good job.

    • lia December 18, 2015 at 10:40 am #

      How do you check to see how many minutes you have used ?

      • Admin January 14, 2016 at 12:31 pm #

        Dear Lia,
        It depends on your cel phone service provider. If you contact customer support, they will provide instructions on how to obtain this information.

        Kind regards,
        Admin

        • LaTonya February 27, 2018 at 9:09 pm #

          Hello,
          I have tried to get a free phone for my elderly client who is receiving benefits. This has been most difficult if I try to application on line, it leaves a message saying I am unable to. I also request application via a fax and I am still waiting for over a week. However when requesting a fax it said it would take any where from 24-48 hours. The client is over 65 receives SSI, and foodstamps. She has no way to receive or make calls to her doctor. Can someone help me.

        • Lisa benner October 18, 2021 at 8:42 am #

          I

    • Earl.Elby January 29, 2018 at 5:46 pm #

      To Q Link:
      I am not involved with any free gov.phone company. I have expire from Stand Up in the last week. In the past my paperwork was there and I was approve, until I leave my company. Please go over my file and u will see the truth. Please kindly reply. Need to know where I stand. Thank u.
      Respectfully Yours,
      Earl Elbey
      1-29-18.0

      • Disgruntled March 26, 2018 at 11:53 pm #

        Good luck trying Qlink, more details on facebook.com/groups/575645829307003

  3. larryfrancis December 23, 2013 at 8:28 pm #

    How do I talk to one of your reps.?

    • Rita Y. Smith February 15, 2017 at 3:36 pm #

      My Coolpad mobile phone will not come on, and I have over 100 min still on it. It was on charge all night, but it still will not come on – just a black screen. I think it must be the battery, cause yesterday everytime I turned on to get Google since I have wi-fi, but it kept going off. How or where can I get another phone or battery – I did not want to loose all my pictures, and address, phone information. My name is Rita Y. Smith, phone # – 614-900-1693, my Email is ritabugs.smith@yahoo.com, house # is 614-914-8334. Thanks so much, I am in Columbus, Ohio

    • patricia mcguire February 25, 2019 at 9:06 pm #

      My phone broke and I need to buy a new one I can’t get through to a human voice to give them my new credit card number. Please give me a phone number that I can call

  4. marsha petty March 27, 2014 at 6:47 pm #

    phones are a need

  5. BuzzMobile August 23, 2014 at 4:07 am #

    How do I get a free cellphone, I need some assistance on this? Can you please tell me how could I get in contact with your reps?

    Thanks.

    • Joany Clinard October 2, 2015 at 12:21 am #

      Dial 611 from the free cell phone & you should be able to talk to a rep

  6. james detty October 23, 2014 at 8:58 pm #

    a few weeks ago you e mailed me saying 2 phones were shipped i think you shipped to XXXXXXXXXXXX you should have sent to 5333 e thomas apt XXXXXXXXXXXXXX
    i am on ssi 71 yrs old earn $551 have all paper work turned into your company qualify for free phones wth 250 minutes

    • Admin October 24, 2014 at 12:53 am #

      Dear Mr. Detty,
      Please contact your Lifeline Assistance cell phone provider to inquire into the status of your application.

      Best of luck,
      Amin

      • tanisha April 14, 2016 at 4:06 pm #

        try in the mall at payless

    • patricia jones January 13, 2015 at 10:22 pm #

      good luck i submitted evreything the asked for back in nov they still turned off my cellphone i,m disabled and in a wheelchair they could care less

  7. Matt December 2, 2014 at 4:01 pm #

    Hi everyone. My name is Matt and I represent Budget Mobile. We’re happy to answer any questions folks may have. Just visit our Facebook page at http://www.facebook.com/budgetmobile and leave us a note. You can learn more about our company and the LifeLine program on our website at http://www.budgetmobile.com.

    • Belinda April 17, 2017 at 5:41 pm #

      Do you have flip phones?

  8. Kym Liverto December 18, 2014 at 7:23 am #

    I’m just trying to get help to get a free cell phone to help me look for work

  9. Kym Liverto December 18, 2014 at 7:23 am #

    I don’t understand what I’m supposed to do can you help me get the free cell phone

    • Kym Liverto December 18, 2014 at 7:24 am #

      trying to get a free phone don’t be afraid to be outside by myself in case I fall

      • Admin December 21, 2014 at 4:54 pm #

        Dear Kym,
        You will first need to determine which free government cell phone operators provide service in your state. Please respond here and we can help walk you through the process.

        Warm regards,
        Admin

    • Admin December 21, 2014 at 4:57 pm #

      Dear Kym,
      Thanks for posting. Please visit our state page section and select your state of residence to determine which free government cell phone providers offer free government cell phones in your state. Then select which free government cell phone operator you would like to apply to for free cell phone service, visit their website, and complete their application.

      Please let me know what other questions you may have.

      Best of luck,
      Admin

  10. patricia jones January 13, 2015 at 10:20 pm #

    i submitted everything this company asked for in nov they still turned off my phone have tried for 2 months to get this corrected what a ripoff

  11. Destin March 13, 2015 at 5:15 pm #

    I forgot the number to check your balance, it was like * somethin somethin somethin, cant remember the number, can someone hbelp me out

  12. Chris Hanson May 5, 2015 at 3:25 am #

    I broke my phone,who do I contact?

  13. Alexis May 8, 2015 at 9:50 pm #

    My mother already has one of the free phones through assurance wireless. She’s looking to switch to Budget Mobile. Do I have to have her current phone shut off before applying for the other?

  14. brandon May 24, 2015 at 9:10 pm #

    My number is xxxxxxx need free minutes. Thank you if u can help me help myself

  15. clint July 1, 2015 at 2:23 am #

    I have a flip phone and something happended to my phone and now it will not charge with out me holding the cord in to charge it im in need of a phone asap can u plz help me upgrade my phone my carrier is reachout wireless

  16. Lourdes Quinones July 19, 2015 at 2:53 am #

    My name is Lourdes Quinones and I had a question regarding how to go about what next step should be taken when your obama phone was never received. I had it sent to my sisters address due to me being in the process of moving and not knowing my new address then but since my sister has one herself could that have been the issue?… Please contact me by email & or cell xxxxx@gmail.com xxxxxxxx Please reply at earliest convenience. Thanks and my new actual stable address xxxxx

  17. Thomas j. meglan November 6, 2015 at 12:06 am #

    I have reachout wireless.For the last two months.Somebodys stealing over two hundred mins mo.I cant get a responce from company. Happens around the first of the month.Im 70 years old,home bound.the phone is one foot from me and nobody uses it but me.If you can check this out me I would really thank you..

  18. Cindi December 2, 2015 at 12:15 am #

    Que vous soyez un homme ou une femme, un entrainement de résistance avec
    des haltères peut vous aider à obtenir un avantage durable en développant votre musculature et en stimulant votre métabolisme.

  19. Carrie Robertson December 10, 2015 at 2:51 am #

    Know not my pin number -used to keep my cell phone reactivated.

  20. Carol Garner December 14, 2015 at 6:38 pm #

    Can I get a free home phone as well as cell phone

    Or can I get help with current home phone

  21. valerie mancha December 22, 2015 at 4:27 pm #

    How do I get a phone

    • Admin January 14, 2016 at 12:29 pm #

      Dear Valerie,
      Please apply to a Lifeline Assistance phone provider in your state of residence. In many cases, applications can be submitted online.

      Best of luck,
      Admin

  22. Riz January 13, 2016 at 11:56 am #

    How can I tell if I have a phone in my name I think I do and someone stole it

    • Admin January 14, 2016 at 12:16 pm #

      Dear Riz,
      Please contact your cell phone provider to request a replacement cell phone and to cancel to your old cell phone.

      Best of luck,
      Admin

      • Jessica January 26, 2018 at 1:46 am #

        I need a phone for my 15 year old so she has one at all times while she’s out is it possible for her to get one

  23. Megan January 18, 2016 at 12:21 am #

    Just wondering if there is a way to walk in somewhere in Reno Nv to get a free phone to show eligibility I don’t have the means of taking pictures or faxing/mailing proof.

  24. Chasady January 24, 2016 at 9:05 pm #

    I have a free phone and wanting to upgraded it to a touch screen, Internet, but I don’t know what my provider is. Can you help me ?

  25. mahasri February 20, 2016 at 3:10 am #

    3phones

    • mahasri February 22, 2016 at 12:51 pm #

      3 📱

  26. santhosh February 20, 2016 at 3:15 am #

    1 📱

  27. edmund matthews March 10, 2016 at 10:07 pm #

    application

  28. edmund matthews March 10, 2016 at 10:10 pm #

    on line application

  29. Amy Houy March 20, 2016 at 6:49 am #

    Can I buy cards locally to add minutes. Live in 50501

  30. krysta scrantz March 28, 2016 at 6:12 am #

    I have medicaid and food stamp benifits so i really need a phone. Thank you

  31. sheila April 16, 2016 at 7:01 pm #

    i am a safelick costermer i was just wanting to know how to upgard to a new phone this one is old

  32. Scott Lanham May 8, 2016 at 4:36 am #

    Needing a cell phone for my son

  33. timothy dye May 22, 2016 at 9:50 pm #

    I have a phone but it do not work to good so can I get a new I live at 217 Copley st Lexington north Carolina I move from 100-b fair st Lexington north Carolina my new mail box is 217 Copley st Lexington north Carolina 27292

  34. Edna joseph June 8, 2016 at 6:04 pm #

    I’ve sent all the information still haven’t received my free phone wondering has it been sent out yet

  35. Donna Holland June 10, 2016 at 6:55 pm #

    I would like to close my account

  36. taed June 30, 2016 at 9:42 pm #

    thanks assurance my friend stayed connected.
    my love has grown
    thank you thank you thank you thank you
    thank you thank you.

  37. Kayla July 9, 2016 at 12:56 am #

    I have a lifeline phone but it is in terrible shape and would like to order a replacement. Is that possible? Or does it have to be lost or stolen to be replaced

  38. Tammy Doud July 11, 2016 at 11:08 am #

    I need a phone I am caring for 2 of my grandchildren and am being approved for Kinship foster care. When I submit my zip code it tells me it can not find it. There are only 2 zips in this town 85346 which is mine and 85359 this zip can be found but it is not the one I have. You see we do not have home delivery for our mail here everyone gets a free p.o. box from the post office we can get UPS and Fedx to our home addresses basic mailing address is a P.O. box and it says no P.O. Boxes allowed so does the phone come UPS or Fedx? I will still have the same problem though because your system can not find my zip. Can you help me?

  39. Tiffany Windon September 2, 2016 at 1:58 am #

    How do I talk to about canceling my government phone? It was stolen

    • Tiffany Windon September 2, 2016 at 1:59 am #

      Who do I talk to about canceling my government phone? It was stolen.

  40. Shake gonzales September 20, 2016 at 6:14 am #

    Helpful writing ! my business partners several days ago came across https://goo.gl/HcbPgy to access pdf , It’s super straightforward to figure out and it’s quick , I learned that they are offering a 7 day trial now

  41. kenneth hite September 24, 2016 at 4:46 pm #

    sounds like allot of people have allot of problems

  42. Kimberly Valpey October 2, 2016 at 4:31 pm #

    I can’t find out who my provider is. I loaned the phone to a friend and she left state with paperwork and everything. Been trying to cancel phone threw everyone but nobody is helping me. Was it your company. My name is Kimberly Valpey. Phone number of phone was one of two numbers 401-952-8594 or 401-403-0487. I don’t no which number is mine but the other person with the other phone she took is Andre Beausoleil. She has both phones and we heard she’s not doing good stuff with those phones. We no giving her the phones was wrong but nevertheless we need help to cancel both phones. I’m willing to admit we messed up but I have to cancel these phones. She’s calling drug dealers I heard. And Andre Beausoleil is 86. I helped him.get this phone. I feel.really bad but willing to take responsibility. Please help. I can b contacted at 401-696-7235

  43. MARCY KHAMPHOUMY October 21, 2016 at 1:27 am #

    I WOULD LIKE TO CLOSE ALL MY ACCOUNTS THAT ARE OPEN WITH YOUR FREE GOVERNMENT PHONE PROGRAMS. I DON’T EVEN HAVE THE PHONES THEY WERE EITHER LOST STOLEN OR DAMAGED. NOW I CAN’T GET ANY THING FROM ANY OF THESE COMPANIES. 8065029622 CALL THIS NUMBER U CAN LEAVE A MESSAGE.

    • wanda fuller October 21, 2017 at 7:11 pm #

      my sons both had phones, 1 lives with me, the other in another town, all of a sudden the 1st ones account was closed, said there can not be more than one govt. phone in a household?? really? there wasn’t, then after months of getting the run around, they said the youngest had his brother as a dependent ? again really? why the heck would he do that? out of no where? so now they both have been cancelled that was safelink, then tried for Qlink, they both were accepted, their information andyway, given enrollment ID’s, then after waiting for the phones, they said the govt. said there was more than one in the household, again? really?, they have two different addresses!!! the told they could transfer after 9/4/2017? there is nothing to transfer! the accounts are closed.!! then after Dec. 1st? they gave us emails to reply to, phone numbers to call, cannot talk to a person. all automated?? seriously…. this is crazy. Trying to get my mother one, she is on surviors social security, can’t get help for her either….. don’t know where to report them either? any answers?

  44. Magallan November 9, 2016 at 3:23 am #

    Can i monitor messages on my safe link phone

  45. Rolonda Brown November 11, 2016 at 5:49 am #

    I did not received my 500 minutes July

  46. paul greene November 23, 2016 at 4:54 pm #

    help

  47. Melissa C December 3, 2016 at 10:32 pm #

    Hi, I’m 15 years old and my mom has a free phone from the government. I know it says only one per household but is there anyway i can get a free phone as well so i can contact my parents. There have been many times when i’ve needed to contact her and couldn’t because i don’t have a phone. We’re on welfare and both my parents are unemployed.

  48. Virginia Riggs January 23, 2017 at 9:07 pm #

    I have a Budget Mobile cell phone that no longer works. I’ve tried repeatedly to contact Buget but the phone number listed is no longer in service. I call the 1-888-777-4007 number and hole until the phone goes to a recording “if you would like to make a call” recording. If anyone knows how to contact Budget Mobile, please e-mail me Thanks!

  49. GLORIA MARSHE January 24, 2017 at 3:57 pm #

    my home number is 775-499-5156

  50. Elaine Weadon March 7, 2017 at 9:16 am #

    I need a contact number to replace a battery or a phone

  51. dino March 12, 2017 at 10:57 pm #

    How can I use an old phone from a different carrier.

  52. Iliana Padilla March 22, 2017 at 6:45 pm #

    I can not make any calls on my cell, the phone tells me that I can only make 911 calls. I checked my minutes and have about 300 or so left. Please call and help me fix it. Thank you. My home phone is: 973-743-1026

  53. Johanna April 4, 2017 at 9:34 pm #

    How do I get ahold of somebody to tell them I lost my phone and need a new one

  54. Belinda April 17, 2017 at 5:34 pm #

    Is there a company that provide flip phones for those that are not tech savvy? Or is there a company that will activate a flip phone instead of issuing a smartphone?

  55. Teri Hebert April 17, 2017 at 9:55 pm #

    I received my phone and 2 days later it froze.It won’t let me do anything. I turned it off, pulled the battery, and reverse it. Still nothing. I’m very a upset that I don’t have a phone that works

  56. Tiphphanyanne Darling June 16, 2017 at 7:00 pm #

    My government phone says cintex. I don’t know which carrier it came from. But the phone charges. Turns on but only stays on the screen that says vortex. Hasn’t been dropped and doesnt have any water damage to it. What can i do to get a replacement phone? Please help

  57. Ivy June 22, 2017 at 2:43 am #

    I have an Assurance Life line cell phone but wish t change to “Safe link” & receive the free Android Smart Touch phone that is being offered but how to I go about doing [that]?
    I applied with Safe Link for the phone (offer) until I was told that I already have a life line in my household.
    is it not possible switch over (from Assurance) to Safe Link?

  58. Mary July 26, 2017 at 2:50 pm #

    If it is our government that has its name on these so called free cell phones, why is it so hard to get questions answered!? I am a widow and only draw $800 a month. I draw snap of less than $200 a month, so my daughter got me an application from Assurance Wireless for a cell phone. I filled it out and sent it in May 18, 2017 and it’s been a nightmare ever since. First they said they couldn’t verify my birthdate, so I sent in documentation proving my birth and the last four digits of my social, along with new application they requested. It only took them 2 weeks to tell me what they needed, but the new application, I didn’t hear anything about, from June 3, 2017 to July 10,2017, so,I decided to call and ask what was going on. All the people I talk to have such thick broken English it is hard to understand them. It is embarrassing to keep saying excuse me?, but who ever answers the phones are all the same, with the same accent. They all are like robots programmed to tell the same story, and if you ask questions, they get irritated and hand you off to another till you get one that is brave enough to put you on hold and the line goes dead. I got no answers except to tell me my application had not been accepted yet, and I would be contacted in 4-5 business days. 9 days went by, subtract 2 weekend days, and nothing! I call again, get a gentleman…..same accent, and he’s irritated right off the bat! He doesn’t want to speak to me at all, so clicks me over to someone else. A lady answers, and it is USAC. I ask who they are and she explains, so I tell her my story. She brought me up on the computer and told me that I had been accepted and it showed that I already am on board and have a cell number! She said she did not know why Assurance was telling me the opposite. She told me to call back and tell them what she had told me, so I did and it was like listening to a recording! This lady said it would be fixed by July 24th!? Then farther into the conversation she changed it to 24 hours! So, I called the USAC back and told them this. The lady I got this time said, this situation was ridiculous and didn’t know why they were telling me these things when it showed I was accepted. She said something I didn’t understand though. She said that Assurance could call them, but ASAC wasn’t aloud to call Assurance. Anyway, she gave me the number to the FCC, that I could call. She told me to call Assurance and ask to speak to the supervisor and inform him what was going on. Then to tell her/him that USAC had told me if they couldn’t answer my questions that I was told to contact the FCC. I called Assurance and a gentleman answered and I ask to speak to the supervisor and he had to know who I was and what it was about. I answered his questions and he told me to stay on the line. When they came back, it was not a supervisor, but the gentleman I had just been talking to. I was exhausted from being on the phone back and forth all afternoon, so I just told this guy what USAC had told me and he more or less pooh,poohed the USAC, like they were nothing. He told me the same as I had heard from the beginning. That I had not been accepted and they were waiting on the government. Then he said to call back in 24 hours. In 24 hours I called back, ask to speak to a supervisor, was asked what about, was put on hold for the supervisor, and the line went dead after a few seconds! I called USAC, told them what had happened. The lady I talked to took my information, gave me a case number and told me they would handle it. She said to give it 9 to 10 business days and if I had not heard back from Assurance or USAC, to call USAC. That will be August 3,2017. I figure if I do get a phone, when this all is settled, if it gets settled, it probably won’t work. If I had not sent in sensitive information, I would have already dropped this! But to know I sent in all they ask, they say they are waiting on my application acceptance and the USAC says I have been accepted, with a phone number (which, the lady fromUSAC gave me) makes me afraid they have given my information to someone else. This should not be happening! These people act like they are scamming for people’s identities! If it doesn’t have anything to do with the government, then the word government should be taken off. If it does have something to do with government, then they should be looking into this matter! Because I’m not the only one that this is happening to! I feel like a foreigner in my own country!!! Something that is advertised as being so simple to sign up for shouldn’t be a nightmare, that you don’t know where to turn for answers!!!!!!!

  59. timothy j. wilson September 11, 2017 at 2:00 am #

    you are the worst cell phone company that has ever been i applied in April wtf and i just get a run arouNd and i’m a truck driver with a big mouth if i get 1 person to get rid of you i’m freekin happy thanks for nothing YOU SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Princeton January 19, 2018 at 2:17 am #

      This isn’t any one particular cell phone service or phone company for that matter this is a Blog for the lifeline community and it gives you options for different Lifeline programs that you could apply for so maybe you should take you’re rude rants and ignorance to the appropriate source for your complaint! I’m sure they would just love to listen to your rude and ignorant fowl complaints wich by the way get you no where but a bad reputation and no one willing to help! Just a word of advice, you can catch more flies with honey than with vinegar as the old saying goes. So my advice to you….next time confronting someone else if you have a hard time after being reasonable and polite continue to be polite because people feed off your anger your anger will only make people think less of you and get less done for you and if you need to further any future interactions with the person/business in the future you will be 1 treated better and less likely to get a bad service and maybe even better service if you were found to have a legit complaint. Remember what you get out of life is what you put into it (this goes for attitude as well) and life is too short to waste on anger, the energy you put outward will nab you in the ass in this universe of energy! So don’t let these people get the best of you and if you need to take a break if you feel you’re going to get angry hang up the phone and call them back, u can always say you had a bad connection and you can calm down and process your thoughts to deliver a different approach on a more mature level that will get you further in life! Like my mom always told us kids growing up, kill them with kindness, think about it! Good day to you sir. P.S why don’t you try asking for some assistance or help suggesting any advice in here about your issue and I’m sure if you follow what advice I just gave you someone will proudly and honestly answer your concerns and show you a Direction that leads to results and you will less likely have a heart attack in 10 years!

  60. Malai pokboonrueng October 5, 2017 at 9:28 pm #

    Im so sorry

  61. Etta Wakefield November 23, 2017 at 3:52 pm #

    Would like to apply for reach out wirele

  62. Athena November 24, 2017 at 3:48 pm #

    What is the number to the phone company bandwidth because there this new number that keeps calling and texting me and I don’t know who they are am trying to get the name of the person that is calling me and texting me rude stuff

  63. WALTER December 11, 2017 at 5:31 pm #

    i would like to apply for a job

  64. WALTER December 11, 2017 at 5:33 pm #

    i would like to apply for a job in the outside sales

  65. Karen Power January 2, 2018 at 5:39 pm #

    Hi, how can i get my free cell phone through the SNAP program replaced? I can’t find a phone number to speak with someone, or send an email. I had someone at a phone repair shop tell me the port (where i plug in the wire to charge it) broke. My phone is a Coolpad, and looks like the battery is ok, so I’ll have a replacement if i can get the same phone. Thanks much, Karen

  66. Sherry Banks January 19, 2018 at 8:55 pm #

    I need a cell phone for doctors appointments, they sent a phone and it never worked, I called several times to safelink , they said buy one , I can’t afford one , I draw disability and food stamps, I need Verizon because all my family is Verizon, thank you

  67. maureen sass February 6, 2018 at 11:17 pm #

    how do I get a phone

  68. william brett lewis February 27, 2018 at 8:18 pm #

    im brett lewis still waiting on my application for assurance wireless said it was shipped on 1/29/18 have not received it my address is 500 south Hampton street Westminster s c 29693 please respond to this msg need my free phone im on snap benefits thank you

  69. J hedley February 28, 2018 at 2:57 pm #

    Lost my phone phone on esa

  70. J hedley February 28, 2018 at 2:58 pm #

    Need a fone

  71. M Johnson March 4, 2018 at 7:45 pm #

    I was approved for cell phone at a road side tent in Ft. Oglethorpe Ga. After waiting for over 30 minutes they told me they couldn’t get the phone to work and I would have to come back the next day. I went back but they were not there. Any advise appreciated.

  72. Katreena Alaigne April 9, 2018 at 11:16 am #

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  73. Norman Brown April 10, 2018 at 8:42 pm #

    My sell phone is not working. Can I receive a replacement? My cell phone number is 443-366-3130

  74. john baker April 11, 2018 at 3:38 am #

    hello
    i believe reachout wireless no longer exists, altho some finder services still list it, e.g.,
    https://freegovernmentcellphoneguide.com/upgrade-reachout-wireless.

    reachoutmobile.com does not exist either.

    am i in error?

  75. john d. levey May 1, 2018 at 5:48 pm #

    I reported in October 2017 that my phone is broken! When receiving or making call I can not be heard by the other party. If I need to call 911 emergency NO ONE WILL HEAR ME TELL THEM WHERE I AM AND WHAT HAS HAPPENED! SEND ME A NEW PHONE NOW THAT WORKS! If a death occurs and I can’t get heard, there will be a lawsuit! I can even get into my e-mail! JOHN LEVEY, MOUNTAIN VIEW, ARKANSAS

  76. Johny84 June 16, 2018 at 5:14 pm #

    I have checked your ostname and i’ve found some duplicate content, that’s why you don’t rank high in google, but there is a tool that can help you to create 100% unique content, search for; SSundee advices unlimited content for your blog

  77. Patricia Briitton September 18, 2018 at 11:43 pm #

    ive previously had q-link and phone got lost and ive requested a new one but never received It was asked to provide what kind of services I received I provded a copy of my least but haven’t gotten the phone yet what do ineed to do submit the info again

  78. Lana Ruppert November 10, 2018 at 9:28 pm #

    How do I apply for the assured wireless phone? I qualify. Is there an application?

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  80. John Campbell January 29, 2019 at 9:25 pm #

    I just got a permanent cancellation and told I can never reapply to Qlink again! Their reason? I texted too much! It says right on their front page FREE UNLIMITED TEXTS!! I strongly suggest that no none use this flakey provider…I was so upset, they just upped and cancelled my service when I was in the hospital taking care of my Dad…it is bad enough they lied about what they don’t provide, but the timing was horrible. Thank you…

  81. patricia mcguire February 25, 2019 at 9:07 pm #

    My phone broke and I need to buy a new one I can’t get through to a human voice to give them my new credit card number. Please give me a phone number that I can call

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  83. Kathleen c Stickley August 15, 2020 at 11:06 pm #

    My phone broke can i get a replacement

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    From many manuscripts of Antiquity

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    from a printed book, reproduction

  90. miriana February 4, 2021 at 11:09 pm #

    how can i replace my old phone with a new one i have free life service a number i can call

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